THE BOTTOM LINE
Blue Cross Blue Shield of Massachusetts (BCBS MA) deployed HighRoads to automate management of the federal mandate to deliver standard and custom Summary of Benefits and Coverage (SBC) documents, schedules, and related collateral. Nucleus found that moving to a dynamic data management solution such as HighRoads enabled BCBS MA to create a foundation for consistent and accurate data through all process. This streamlined compliance and reduce risk while dramatically reducing the staff needed to develop and maintain the documentation.
Payback: 1.1 years
Average annual benefit: $2,147,150