Hitachi Solutions drives retail service efficiency

June 28, 2019 - Research T90

Hitachi Solutions Extended Field Service for retailers extends Microsoft Dynamics 365 for Field Service with capabilities for field service that enable retailers to accelerate work order resolution, increase cross-selling and upselling, and reduce logistics costs while increasing customer loyalty. In an increasingly competitive retail environment, both small and larger retailers can benefit by using technology to drive consistency and optimization of field service with real results: Nucleus found companies could accelerate case resolution by 30 to 40 percent and reduce logistics costs by 10 to 40 percent.