Humanizing digital CX with Zendesk

May 23, 2022 - Research W81

At the 2022 Zendesk Relate conference held on May 11th, the vendor unveiled new functionality centered around improving digital customer experiences. New capabilities include AI-powered conversational automation and omnichannel routing designed to help organizations differentiate themselves and deliver exceptional customer interactions. Zendesk also looks to enhance user experiences, with new simplified workflows to minimalize friction between processes. Nucleus expects these new capabilities to drive customer engagement and increase both employee and operational efficiency.