IBM ROI Case Study: Cisco

Cisco’s consumer division used the IBM Accelerated Value Program to support its consumer-facing Web site. Nucleus found the expertise and proactive tuning and guidance IBM program consultants provided enabled Cisco to ensure high availability and uptime, which was invaluable to its customer experience and brand image. The ability of the program to help Cisco resolve incidents 40 percent faster also increased the productivity of internal support staff.

ROI: 178%
Payback: 8 months
Average annual benefit: $188,260