IBM ROI Case Study: DC Water

July 25, 2011 - ROI Case Studies K77

Nucleus Research examined DC Water’s adoption of IBM Business Analytics and its integration with various data sources. Nucleus analysts found that the deployment enabled employees to utilize more information when making decisions, resulting in lower contract labor costs, the recapture of lost revenues, and reduced call center costs.

ROI: 629%
Payback: 2 months
Average annual benefit: $6,559,000