IBM ROI Case Study: Hennepin County

June 23, 2011 - ROI Case Studies L63

Hennepin County Human Services and Public Health deployed IBM FileNet to replace paper-based document and client service processes. Nucleus analysts found that bringing files online and automating workflows improved communication across the department and enabled case workers to be more productive and proactive while in the field.

ROI: 61%
Payback: 1.9 years
Average annual benefit: $2,482,291