KANA ROI case study: City of Buffalo

June 12, 2015 - ROI Case Studies P99

2016 ROI AWARD WINNER! The City of Buffalo deployed LAGAN Enterprise from KANA to utilize analytics capabilities for its Operation Clean Sweep program. Nucleus found that the solution enabled the city to efficiently leverage its preexisting data to pinpoint targeted areas for clean sweeps, which allowed the organization to avoid additional hires. The improved success of the Operation Clean Sweep program has become a catalyst for city-wide improvements.

ROI: 512%
Payback: 2.4 months
Average annual benefit: $2,455,237