Microsoft Dynamics CRM Online ROI case study: Network Contacts

Network Contacts deployed Microsoft Dynamics CRM Online to streamline its service delivery and save money for its clients. Nucleus found that Network Contacts was able to improve and tailor its customer service in Dynamics CRM Online, using Unified Service Desk to provide agents with all the tools they need from a within a single application, including a single knowledge source and all relevant customer data. The company also leveraged Dynamics CRM Online’s sales, marketing, and social capabilities, and automated processes to increase employee productivity.

ROI: 234%
Payback: 0.4 years
Average annual benefit: €103,849