Microsoft Parature ROI case study: Teradici

2014 ROI AWARD WINNER!

Teradici deployed Microsoft Parature to dramatically scale its support load with a self-service platform that has enabled the company to identify, track, and directly engage with its customers – leading to greater insights into current applications and use cases, emerging end-user requirements, and new growth opportunities. Nucleus found Teradici’s strategy enabled it to grow its brand presence and awareness, identify and capture new sales opportunities, and increase support representative productivity.

ROI: 895%
Payback: 1.5 months
Average annual benefit: $739,660