Microsoft ROI Case Study: Specialists On Call

2012 ROI AWARD WINNER!
Specialists On Call (SOC) moved from Salesforce.com to Microsoft Dynamics CRM Online to support its sales team, call center, and consulting physicians. Nucleus found the deployment enabled SOC to ensure consistent customer service, increase productivity, and improve the sales team’s service knowledge. The company was also able to avoid the cost of purchasing a separate clinical application by creating custom fields to track needed clinical data.

ROI: 2417%
Payback: 2 weeks
Average annual benefit: $2,055,856