Oracle announces new release of RightNow Cloud Service

In the August 2013 release of Oracle RightNow Cloud Service, Oracle provides new features and capabilities in Web customer service, cross-channel contact center, knowledge management, and policy automation to drive greater agent and administrator productivity and improved customer service. Perhaps more importantly, this signals Oracle’s further commitment to developing the RightNow product and RightNow’s position as the core of Oracle’s customer experience offering.