RingCentral ROI case study: Healthcare Claims Management

January 28, 2021 - ROI Case Studies U140

Healthcare Claims Management (HCM), a revenue cycle management company serving the healthcare industry, deployed RingCentral Contact Center and RingCentral Office due to the flexibility within the platform allowing for the integration of future technology as well as the reliability of a cloud-based solution. As HCM adopted a cloud-first approach, the team needed a platform to meet the integration needs of future projects. RingCentral helped the company save $1.2 million in annual operational costs and just over $1 million annually in personnel costs. In the end, the company realized a 441 percent ROI and recovered its initial investment in less than three months after implementation.