ROI Case Study : Kissflow at Manitou Group

Manitou Group, a global manufacturer of material handling, lifting, and earthmoving equipment, achieved a 629 percent ROI with a payback period of 13.8 months after deploying Kissflow. The organization first began using Kissflow approximately six years ago, expanding its deployment three years ago as it looked to automate and standardize business processes across regions, manufacturing sites, and functional teams. Prior to the expanded deployment, employees relied on e-mail, spreadsheets, paper forms, and manual follow-up to manage approvals, customer changes, finance workflows, and onboarding processes, causing delays, limited visibility, and data integrity challenges. With Kissflow, Manitou Group centralized these workflows into a single low-code platform and integrated processes with systems including ERP, Docusign, and ticketing tools. As a result, the organization reduced customer onboarding from three-to-four months to as little as one-to-two weeks, cut post-invoice discount processing from three-to-six months to approximately five days, and saved five hours per new hire by automating employee onboarding ticket creation.