THE BOTTOM LINE
2015 ROI AWARD WINNER!
Formstack deployed Salesforce Desk.com to support its growing customer support requirements and its “whole-company support” policy, where all employees are empowered to support customers. Nucleus found moving to Desk.com enabled Formstack to increase self-service capabilities for customers, increase employee productivity, and drive more effective customer service.
Payback: 2 weeks
Average annual benefit: $166,548