Salesforce Field Service returns $3.17 for every dollar spent

June 22, 2021 - Research V105

Nucleus used cost-benefit analysis to find the value of Salesforce Field Service (SFS) deployments across ROI case studies that Nucleus conducted from 2018 to the present day. Salesforce Field Service case study deployments returned an average of $3.17 for every dollar spent and had an average payback period of under three months. Furthermore, we identified the primary value drivers of the solutions as reduced average resolution time, improved mobile worker productivity, and cost savings.