THE BOTTOM LINE

Salesforce ROI case study: ICS+

2018 ROI AWARD WINNER! ICS+ deployed Salesforce Sales Cloud, Service Cloud, Community Cloud, Quip, and Inbox, to provide one integrated platform for all client-focused data and collaboration. Moving from NetSuite, e-mail, and a variety of spreadsheets and other tools enabled the company to streamline project management, increase data capture and collaboration, increase employee productivity, and accelerate collections by one-third while increasing client satisfaction.
ROI: 942%
Payback: 6 weeks
Average annual benefit: $185,663