Salesforce ROI case study: Ricoh South Pacific

2021 ROI AWARD WINNER

Ricoh South Pacific, an office solutions provider in Auckland, New Zealand, deployed Salesforce Service Cloud and Field Service to replace eight legacy applications and modernize its scheduling, tracking, and reporting processes. With Salesforce the company can manage 33 percent more service calls while redeploying one full-time employee to focus on more strategic tasks. Ricoh South Pacific achieved a 243 percent ROI and recovered its initial investment less than four months after the deployment.