ServiceNow increases the impact of RPA

April 15, 2022 - Research W64

Workflow automation specialist, ServiceNow, improves employee productivity by enhancing its user experience and introducing new robotic process automation (RPA) capabilities. The latest product update, named San Diego, includes a modified user interface (UI) and the new Automation Engine. The upgraded UI streamlines navigation, provides intelligent search options, and simplifies customizations. The new Automation Engine combines ServiceNow’s Integration Hub with RPA Hub to empower users to build sophisticated process bots across multiple platforms and infrastructures. Organizations can expect improved productivity and reduced operational costs, spanning multiple departments and business lines.