The value of choosing Zendesk over Salesforce Service Cloud

Have a specific question? Query our research catalogue with the Nucleus AI Tool.

Nucleus assessed the experiences of Zendesk users to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud. This assessment included three in-depth interviews and an independently conducted survey of 30 business leaders across customer experience (CX), IT, and operations at organizations ranging from SMBs to large enterprises. Users reported that Zendesk’s ease of use, platform adaptability and agility, and value delivered relative to cost were the primary components driving the selection. Nucleus found these attributes translated to faster time to value, a 43 percent reduction in TCO, and elevated customer experience management.

Learn more about Nucleus Research’s ROI case study approach here.

Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.