WFM Technology Value Matrix 2020

For organizations that are looking to optimize workforce management (WFM) processes as employees return to work, WFM software solutions stand as an essential component of attracting and retaining the best talent from an inevitably large and complex pool of candidates. The market continues to be divided by vendors that support different levels of complexity at various price points, reflecting options for the unique needs of organizations. Leaders continue to make key investments in usability, with self-service capabilities, machine learning, and analytics regarding scheduling that help employees and managers drive greater productivity.