WFM Technology Value Matrix 2022

Continued difficulty in attracting and retaining a workforce, especially in hourly industries, has led employers to focus more on labor optimization and employee engagement. Leaders in this year’s Value Matrix have responded to changing needs through renewed investment in automation and analytics across areas including scheduling and communication to help organizations do more with fewer resources while improving retention. Additionally, vendors have looked to keep up with constantly changing compliance regulations to help customers avoid fines and shift back to in-person work.