Zendesk ROI case study: Trustpilot

2016 ROI AWARD WINNER! Trustpilot deployed Zendesk to establish an international support desk that was scalable, could accommodate multiple languages, and could support the continued growth of the company. Nucleus found that the project enabled Trustpilot to increase productivity through automation, reduce total tickets through call deflection to the knowledge base, and accelerate case resolution times.

ROI: 1272%
Payback: 1 month
Average annual benefit: $428,585