Salesforce Service Cloud ROI case study: Rosetta Stone

Rosetta Stone deployed Salesforce Service Cloud to replace an application that limited its ability to scale and grow. Nucleus found that the Service Cloud deployment enabled the company to reduce average call handling time and increase call deflections to self service and chat, thereby increasing productivity for sales and marketing while improving customer satisfaction.
ROI: 26%
Payback: 3 years
Average annual benefit: $949,217