SugarCRM ROI case study: Anonymous Courier

A courier company deployed SugarCRM to replace manual processes and a home-grown customer relationship management (CRM) solution. Nucleus found that SugarCRM enabled the company to avoid hiring additional employees as its business grew, increase the productivity of the client services, business analysts, and sales teams, and increase the efficiency of account creation and management, credit control processes, and welcome pack development through automation and increasing overall visibility.
ROI: 26%
Payback: 3+ years
Average annual benefit: $414,677