Benefits Administration Technology Value Matrix 2021

Benefits administration is fast becoming one of the most critical areas of HCM deployments. Changes in the world of work have pressured employers to be more competitive with their benefits offerings to recruit and retain quality employees. Benefits administration providers respond to this need with increased investment in machine learning, natural language processing, and reporting and analytics functionality to improve the user experience and employee engagement while helping HR departments leverage benefits data to improve decision-making and quickly respond to changing regulations.