Is Comcast the worst company in the world?

Updated – Please read to the very bottom.

Possibly not the worst in the world but they seem to be tirelessly persevering to get that top spot.  We’ve written extensively about the benefits of the cloud. Technology is marching ahead and there’s no need for companies to gain expertise in systems or applications.  Why manage a phone system, or a CRM application, when a SaaS solution means the vendor, the ultimate expert, can maintain the system for you?  One of Oracle’s comments about our last CRM matrix was to point out their plan to upgrade their cloud solution every 4 months.  My response was that customers shouldn’t care, and shouldn’t need to know.  They use the solution, Oracle manages it.  Yes, the beauty of the cloud.

Which brings us to the ugly part: Comcast.   Nucleus is moving all of its applications to the cloud and as part of that transition we’re changing our internet service to Comcast. Unfortunately a simple job, installing a cable modem, has turned into multiple emails, phone calls, and a terribly botched service call that disrupted the staff, left a mess on the floor, and installed a cable modem by hanging it in the air.  And that highlights the one problem with the cloud. All of the goodness of the internet flows through a wire managed by a company that may turn out to be indifferent about the job they do.

We’ll see if they come back and fix the installation, but I’m not holding out hope.

UPDATE: Comcast stepped up, came into the office, and took a care of the issue. Not only that but I received a reasonable explanation for why we experienced a problem and why it won’t happen again.  The beginning of a long relationship.  Now on to the cloud.

UPDATE 2: I received a call this morning following up on the service. I am impressed.