THE BOTTOM LINE
Ameritas adopted BMC Remedyforce to provide its IT support center with a consistent and standardized process to address IT incidents. Nucleus found that using Remedyforce enabled Ameritas to drive continuous improvements in service level management, quality metric reporting, and problem management. Further, integrating Remedyforce with other systems enabled Ameritas to increase support center staff productivity while reducing incoming incident requests through self service.
Payback: 1.5 years
Average annual benefit: $201,910