THE BOTTOM LINE

BMC ROI Case Study: Lumen21

2012 ROI AWARD WINNER!
Lumen21, a technology managed services provider, faced rapidly increasing costs to manage and configure its on-premise incident tracking solution. It implemented BMC Remedyforce Service Desk based on Force.com to enable it to grow while avoiding incremental additional staff.

ROI: 7148%
Payback: 1 week
Average annual benefit: $1,483,051