BMC ROI Case Study: Lumen21

June 10, 2012 - ROI Case Studies M57

2012 ROI AWARD WINNER!
Lumen21, a technology managed services provider, faced rapidly increasing costs to manage and configure its on-premise incident tracking solution. It implemented BMC Remedyforce Service Desk based on Force.com to enable it to grow while avoiding incremental additional staff.

ROI: 7148%
Payback: 1 week
Average annual benefit: $1,483,051

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