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THE BOTTOM LINE

bpm’online ROI case study: Software Company

A software vendor focused on healthcare compliance deployed bpm’online to help unify customer data across sales and service, leverage low-code development tools, and replace a less functional legacy customer relationship management (CRM) system. It was able to save 1,142 hours annually over a 65-person user base from productivity improvements enabled by the new system. The new bpm’online system centralizes customer information across departments and outreach channels to give a 360-degree view of customers and drive more successful business.