Genesys Cloud CX ROI case study: Dolfi1920

Dolfi1920 realized a 3558 percent ROI with a payback period of less than two weeks after migrating its hybrid Genesys PureConnect deployment to Genesys Cloud CX to support the transition to remote work and to modernize its solutions. Upon migration to the cloud infrastructure, the organization was able to eliminate costs, increase agent and IT productivity, and improve customer satisfaction scores. Nucleus found that Dolfi1920 was able to reduce headcount by 50 percent while maintaining business volume, resulting in more than €500,000 in annual savings.