THE BOTTOM LINE
Quicken Personal Finance deployed Genesys PureCloud to support its contact center operations as it transitioned to an independent company. As the company was divested from Intuit, it needed a new contact center solution to replace Intuit’s old system. The company took advantage of the transition to invest in a cloud solution that could be deployed quickly and support emerging technologies. The strategy enabled the company to accelerate contact resolution time, increase productivity through screen sharing, and support seasonal business fluctuations cost effectively.
Payback: 2.8 months
Average annual benefit: $2,303,197