Guidebook: Salesforce Field Service Lightning

May 31, 2018 - Research S85

Salesforce Field Service Lightning enables companies to streamline, automate, and optimize their field service operations. Nucleus found that Field Service Lightning customers were able to increase consistency and efficiency, reduce logistics and inventory costs, and increase service-related sales. Companies moving from previous applications or paper-based systems were able to increase dispatcher productivity by 20 to 30 percent while optimizing field service resources to complete up to 50 percent more service requests with the same level of staff.