Guidebook: Upserve

Restaurant managers are faced with many challenges: hiring, training, and retaining staff; defining and marketing their brand; and managing profitability from the menu line items to the labor costs. Additional challenges such as securely managing credit card payments and gaining customers’ repeat business only add to the mix. In analyzing the experience of Upserve and other hospitality point of sale (POS) solution vendors, Nucleus found Upserve’s cloud-based model, built-in analytics, and ease of use drove positive returns for independent restaurants, with a 48 percent lower ongoing cost on average than traditional on-premise solutions.