Informatica: A Closer look at its Customer Support Strategy

January 15, 2014 - Research O10

Boasting a 96% renewal rate and an equally impressive staff retention rate over the past five years, Informatica’s Global Customer Support (GCS) organization has built a strong and successful support program, focused on ensuring Informatica customers gain the value of their continuously evolving data integration investments and achieve the greatest ROI of Informatica technology.