Salesforce announces ChatterBox

September 19, 2012 - Research M112

At Dreamforce this week, Salesforce.com announced ChatterBox, an integrated file sharing application within Salesforce Chatter. This is more than a simple file share: it enables users to share content within the context of their business workflows and makes the Salesforce Chatter rules engine into a dynamic content architecture manager. Many companies have adopted Dropbox as a solution for sharing files, but Nucleus expects this integrated solution will streamline the sharing of information, put that information in context, and increase the quality of information captured, increasing productivity. In analyzing the announcement, Nucleus expects that companies that adopt ChatterBox will be able to at least double the capture of corporate knowledge.