Salesforce.com ROI Case Study: Enterasys

Enterasys used Salesforce.com and the Force.com platform to build a global service management application to track products and their related support contracts. The project enabled Enterasys to empower service agents with greater visibility into the overall customer and partner relationship, identify new service revenue opportunities, and reduce service inventory carrying costs.

ROI: 257%
Payback: 6 months
Average annual benefit: $2,052,822