Salesforce Desk.com ROI case study: GoSquared

December 28, 2015 - ROI Case Studies P227

2016 ROI AWARD WINNER! GoSquared deployed Salesforce Desk.com to create a centralized multichannel system to manage support inquiries. Nucleus found that the Desk.com application significantly shortened wait time for callers while enhancing a much-needed knowledge base, increasing agent productivity and supporting growth.

ROI: 1624%
Payback: 3 weeks
Average annual benefit: $71,874

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