Salesforce ROI case study: Facility Management Company

November 22, 2019 - ROI Case Studies T160

The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale. It recognized an opportunity to leverage the Salesforce platform to run the entire business and minimize IT complexity. Since deploying Field Service Lightning, the company has improved its contract strike rate by approximately 35 percent, it has optimized existing contracts which reduces the personnel and vehicles needed to service customers, and was able to retire a third-party mobile application.