SMB ERP Technology Value Matrix 2025

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Small and mid-sized businesses (SMBs) face growing operational pressures heading into 2025, from geopolitical and trade disruptions to labor shortages and rising customer expectations. To compete effectively with leaner teams and tighter margins, SMBs accelerate ERP modernization, driving demand for systems that deliver actionable insights and support faster decision-making. In response, ERP vendors embed generative AI, machine learning, and AI agents into core workflows, empowering users to automate routine tasks, surface real-time recommendations, and close the gap between insight and action. These advancements enhance data-driven operations and elevate human productivity, enabling SMB teams to operate with greater agility and resilience. As the market matures, flexibility, usability, and vertical alignment emerge as key differentiators, with successful vendors offering out-of-the-box capabilities that can scale and evolve with diverse SMB needs. The SMB ERP Value Matrix leaders include Acumatica, Epicor, Infor, Oracle NetSuite, and Rootstock. The SMB ERP Technology Value Matrix experts are Deltek, Plex, by Rockwell Automation, Sage X3, and SYSPRO. Accelerators in the SMB ERP Technology Value Matrix are Certinia, ECI Software Solutions, Sage Intacct, and Unit4. Core Providers in the SMB ERP Technology Value Matrix are Aptean, DELMIAWorks, Microsoft Business Central, and SAP Business One.

For a detailed description of the Value Matrix methodology: Understanding the Value Matrix

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