The customer value of digital transformation

September 22, 2021 - Research V151

Businesses that successfully navigated recent market disruptions are now adapting to the re-opening of the economy. Many organizations have recognized the benefits of technology in helping them operate with greater business flexibility and agility. Now, more than ever, businesses are undertaking or considering a digital transformation journey to streamline and place customers at the center of operations. Nucleus believes organizations that modernize their solution stacks and integrate their IT ecosystem stand to benefit from increased productivity, end-to-end organizational visibility, and improved customer experiences. We have also identified product development trends, including cloud adoption, the platform-as-a-service model, and platform customizability and extensibility, that customers need to be cognizant of when sourcing new applications.