UKG Pro benefit case study – Encore

November 23, 2021 - Research V176

Encore, formerly known as PSAV, implemented UKG Pro (previously Ultimate UltiPro) to automate scheduling and payroll in 2010, but was not fully utilizing UKG Pro’s embedded analytics in reporting. In 2017, the company moved to expand its use of UKG Pro by leveraging UKG People Analytics to enable users to track and predict total labor spend each month and optimize scheduling. Nucleus found that this initiative enabled Encore to build more predictably full schedules, increase workforce efficiency, and reduce overtime. This resulted in a five percent reduction in overall labor costs (a savings of more than $20 million per year) and a reduction in employee turnover despite increasing turnover in the hospitality industry.