THE BOTTOM LINE
WFM Technology Value Matrix 2019
As companies seek to manage increasingly tight labor resources, modern workforce management (WFM) solutions can be both a differentiator in attracting and retaining talent and a key to optimizing scheduling to reduce overtime and staffing gaps. The market is fairly divided between those WFM vendors that support high complexity and multiple geographies and pay rules, and those that offer less robust capabilities at a much more attractive price point. Leaders in both camps are investing in usability, self-service (particularly around scheduling), and embedded analytics to move toward more granular optimization and forward-looking planning.