Zendesk brings AI to CX: Relate 2023

May 19, 2023 - Research X105

At its annual Relate conference in San Francisco, Zendesk showcased new offerings that are designed to help users elevate customer experiences through AI integration. The vendor also announced its collaboration with OpenAI. The melding of OpenAI’s AI models with Zendesk’s rich data sets are expected to help Zendesk users accelerate issue resolution and promote engaging customer interactions. The recent launch of Zendesk AI and Conversational Commerce, alongside strengthened partnerships with WhatsApp and Shopify, underscores Zendesk’s commitment to delivering personalized customer experiences. With a suite of advanced tools, enhanced data protection, and a focus on customer value, Zendesk is well-positioned to extend its influence in the customer experience space.