Salesforce Desk.com ROI case study: GoSquared
2016 ROI AWARD WINNER! GoSquared deployed Salesforce Desk.com to create a centralized multichannel system to manage support inquiries. Nucleus found that the Desk.com application significantly shortened wait time for callers while enhancing a much-needed knowledge base, increasing agent productivity and supporting growth.
ROI: 1624%
Payback: 3 weeks
Average annual benefit: $71,874