The Value of Connected Equipment in Field Service

July 1, 2019 - Research T97

Hitachi Solutions’s Field Service Connected Equipment capabilities extend Microsoft Dynamics 365, the Azure platform, and the Internet of Things (IoT) to help companies increase field service efficiency and reduce costs. Beyond just accelerating work order resolution, innovative companies are adopting a “Connected Equipment” approach to transform their business models. Taking a more predictive and proactive approach to maintenance drives better customer relationships, uncovers new revenue opportunities, and increases field technician productivity by 12 to 25 percent.