WFM Technology Value Matrix

Organizations have had to adjust to a rapidly changing work landscape over the past year. As machine learning driven functionality and analytics become common among leading vendors, differentiation is now focused on niche areas and capabilities, particularly around schedule optimization and employee experience. Leaders in this year’s Value Matrix continue to invest heavily in these areas and have planned for further innovation in their respective product roadmaps. The pandemic has also driven investment in compliance and regulation technology, with leaders needing to adapt their current technologies regularly and with speed to keep up with changing demands and regulations.