Zendesk reduces response time by 30 percent

Service teams at all sizes of organizations are experiencing unprecedented levels of customer support requests across an increasing number of channels. Typically, customer relationship management (CRM) platforms don’t provide solutions that address an organization’s challenges, and companies must supplement the capabilities of CRM solutions with third-party applications specific to their needs. Zendesk delivers an out-of-the-box CRM solution that gives customer-centric companies of all sizes the tools to create a collaborative support team that produces positive customer experiences. Upon interviewing Zendesk customers, Nucleus found that one organization reduced average time spent handling customer support inquiries by approximately 20 percent, with another reducing response time by 30 percent.